Accessibility
Yarra Trams is striving to provide a network that is inclusive and accessible for all. We work with the Victorian Government and accessibility reference groups to make travelling on Melbourne trams easier, safer and more accessible.
This page is divided into four topics:
- Planning Your Journey
- During Your Journey
- After Your Journey
- Our commitment to Accessibility and the Community
Subtopics are listed alphabetically.
Planning your journey
This section gives you details about how you can access tram trip information to help you plan your journey.
Online
- The PTV Journey Planner on the PTV website. The PTV app also has a journey planner.
- Yarra Trams Route Guides on the Yarra Trams website.
- tramTRACKER tramTRACKER app or the tramTRACKER website
On the Phone
- Call the PTV Call Centre on 1800-800-007. They are open 6am to midnight each day, and all-night Friday and Saturday.
- TTY/National Relay - You can use the National Relay Service to PTV by calling (03) 9619 2727.
- There is also a telephone version of tramTRACKER. Call 1300 MY TRAM (1300 698 726).

In Person
- Selected Melbourne-city Tram Stops:
Customer Service Team Members at selected tram stops throughout Melbourne's city.
At some special events and disruptions our Customer Service Team are available to assist. - The PTV Hub at Southern Cross Station (on concourse near the corner of Spencer Street and Collins Street).
This hub is open - Monday to Friday 7.30am to 6.30pm, Weekends and public holidays 9am to 5pm. PTV Hubs are closed on Christmas Day (25 December).
At Tram Stops
- Timetable information is available at every tram stop (except Set-down only stops).
- Electronic Passenger Information Displays at selected tram stops.
- NaviLens codes at stops and on trams when using the NaviLens App or NaviLens Go App.
- Audio information at selected tram stops.

During your journey
This section features accessibility-related information, and tools and resources that you can use to help make your journey comfortable, safe, and accessible.
Here you will find tools for communication and accessing tram journey information in an alternative format, information about travelling on trams with mobility aids, prams, and assistance animals, and we've also got some videos and virtual stories that give you details about what to expect when travelling on trams. There's even virtual tours of an E-class and a B-class tram.
And finally, we have information about Travellers Aid who are located at Flinders Street Station and Southern Cross Station.
Information here is listed alphabetically. Select the topic header to reveal the text.

After your journey
Would you like to tell us about your recent tram experience? Or, have you left something on a tram and want to contact us to check if it has been found?
This section will give you the detail to be able to do this.
Information here is listed alphabetically. Select the topic header to reveal the text.

Our Commitment to Accessibility and the Community
Click on or select the section heading to reveal the text.