At present, not all trams or stops are accessible for people with mobility aids. However, mobility aid users can safely use our services by boarding low floor trams from level access stops.
Routes 11, 19, 96 and 109 are serviced by low floor trams and some stops provide level access (Note: high floor trams may be used during unforeseen circumstances, such as accidents or maintenance requirements). Routes 5, 6, 16, 48, 58, 72 and 86 are serviced by a mix of low floor and high floor trams. It is important that you plan your journey to ensure that both the stop you want to get on and the stop you want to get off at are level access stops.
Find accessible stops and low floor trams on your route.
Tip: Board low floor trams through the doors with the accessibility symbol. This gives you direct access to an area allocated for mobility aid users. The area is marked by the accessibility symbol on the floor.
When you wish to get off the tram, press the stop request button with the accessibility symbol. This lets the driver know you’re getting off and that you may require the doors to stay open longer.