Compensation & refunds
If our monthly performance for punctuality or reliability falls below set thresholds, Yarra Trams will compensate eligible passengers. View our performance results for more information.
You may also be eligible for compensation if your service was delayed by more than 30 minutes and:
- You were not advised of the reason for the delay by Yarra Trams when on board a tram service, and/ or
- No alternative transport options were communicated to you by Yarra Trams
To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: