I've lost something
Our process for handling lost property has recently changed. Items will be collected by our staff and will be transferred to a centralized location every two to three business days. Items are held for a period of 60 days, after which they are then donated to a charity.
We will be able to assist your enquires during the hours of 8am – 12pm, Monday to Friday, excluding Public Holidays. Just fill in the form below.
Alternatively, you can try to reach one of our team via:
- Email: SM-Lostproperty@yarratrams.com.au
- Phone (8am - 12pm weekdays only): 0468 574 004
- The PTV call centre on 1800 800 007. It is open from 6am to midnight daily (all night Friday and Saturday).
You will receive a response within 1-2 business days.
Collection of lost items is by appointment only and from a location in the city.
I've found something
Please hand the item in to your Tram Driver, Customer Service Employee or the nearest police station.