Lost property

I've lost something

Our process for handling lost property has recently changed. Items of value will be collected by our staff and will be transferred to a centralized location every two to three business days. Items of value include electronic devices, jewelry, identity cards, passports, medicine, medical equipment, glasses, wallets, handbags, school bags, instruments and keys. Regrettably, other items will be disposed of. Valuable items are held for a period of 30 days, after which they are then donated to a charity.

We will be able to assist your enquires during the hours of 8am – 12pm, Monday to Friday via:

You will receive a response within 1-2 business days. Collection of lost items are by appointment only and from a location in the city.

I've found something

Please hand the item in to your Tram Driver, Customer Service Employee or the nearest police station.