Our Mission and Values

Our Mission

As the proud operators of the world's largest tram network and an integrated and integral part of Melbourne's transport networks, Keolis Downer is committed to moving Melbourne forward by delivering solutions for better tram journeys.

This mission is the founding principle of our culture, that transpires through all our values.

Our Values

Zero harm

Safety is our priority

Our safety commitment is fundamental to caring for and protecting our employees, passengers, communities and contractors to keep them safe.  We seek to deliver continuous improvement by focusing on reductions in harm to our people, passengers and the environment.  We develop, embed and build on our safety culture at all levels of the organisation supported by a culture of accountability, trust and fairness.

Think like a passenger

Putting the passenger at the centre

We strive to make shared mobility the first choice for our passengers, and to address the needs and aspirations of the communities that we serve.  Through collective design, smart choices and a richer experience, the needs of our passengers in the local communities we transport them through are always at the centrepiece of our thinking.

We care

We are all in this together

We are dedicated to care for each other and our communities, providing transport that is adapted for local needs.  We are transparent, resilient, respectful and collaborative.  We care for all our passengers and one another regardless of background or culture.

We imagine

We create new solutions

To meet our constantly changing environment, we have a culture and mindset of innovation and creativity.  Our People understand the need for continuous improvement.  We are here to help transport authorities deliver the vision for mobility tomorrow, based on our local knowledge and drawing from international best practice.

We commit

We will deliver

We are committed to delivering transport services that are safe, reliable and meet the evolving needs of local communities.  Our culture of accountability and resilience is at the core of our approach and drives operational excellence.  We commit to our contractual commitments and partner with transport authorities in the long term.