Key contact details

Yarra Trams

Phone: 1800 800 007, daily from 6am to midnight (24 hours a day on Fridays and Saturdays)

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Write to: Yarra Trams
GPO Box 5231
Melbourne VIC 3001

Public Transport Victoria

Phone: 1800 800 007, daily from 6am to midnight (24 hours a day on Fridays and Saturdays)

National Relay Service: 03 9619 2727

Visit: ptv.vic.gov.au

Customer Advocate

Phone: 1800 800 007

Write to: Customer Advocate
Public Transport Victoria
PO Box 4724
Melbourne Vic 3001

Email: customer.advocacy@ptv.vic.gov.au

Public Transport Ombudsman (Victoria)

Phone: 1800 466 865 or 03 8623 2111
National Relay Service: 1800 809 623

Fax: 03 8623 2100

Write to: Public Transport Ombudsman
PO Box 538
Collins Street West
Melbourne VIC 8007

Email: enquiries@ptovic.com.au

Visit: ptovic.com.au

Travellers Aid

Travellers Aid provides services including mobility equipment hire, accessible toilets, and companion and disability services. They have two CBD locations, one at Flinders Street Station and the other at Southern Cross Station.

Phone: 03 9654 2600, Monday to Friday, 9am to 5pm

Visit: www.travellersaid.org.au