Key contact details

Yarra Trams

Phone: 1800 800 007, daily from 6am to midnight (24 hours a day on Fridays and Saturdays)

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Write to: Yarra Trams
GPO Box 5231
Melbourne VIC 3001

Public Transport Victoria

Phone: 1800 800 007, daily from 6am to midnight (24 hours a day on Fridays and Saturdays)

National Relay Service: 03 9619 2727

Visit: ptv.vic.gov.au

Travellers Aid

Phone: 03 9654 2600, Monday to Friday, 9am to 5pm

Visit: www.travellersaid.org.au

Customer Advocate

Phone: 1800 800 007

Write to: Customer Advocate
Public Transport Victoria
PO Box 4724
Melbourne Vic 3001

Email: customer.advocacy@ptv.vic.gov.au

Public Transport Ombudsman (Victoria)

Phone: 1800 466 865 or 03 8623 2111
National Relay Service: 1800 809 623

Fax: 03 8623 2100

Write to: Public Transport Ombudsman
PO Box 538
Collins Street West
Melbourne VIC 8007

Email: enquiries@ptovic.com.au

Visit: ptovic.com.au