Key contact details

Yarra Trams

Phone: 1800 800 007, daily from 6am to midnight (24 hours a day on Fridays and Saturdays)

Submit online feedback

Write to: Yarra Trams
GPO Box 5231
Melbourne VIC 3001

Public Transport Victoria

Phone: 1800 800 007, daily from 6am to midnight (24 hours a day on Fridays and Saturdays)

National Relay Service: 03 9619 2727

Visit: ptv.vic.gov.au

PTV online complaint form here

 

Travellers Aid

Travellers Aid provides services including mobility equipment hire, accessible toilets, and companion and disability services. They have two CBD locations, one at Flinders Street Station and the other at Southern Cross Station.

Phone: 03 9654 2600, Monday to Friday, 9am to 5pm

Visit: www.travellersaid.org.au

Public Transport Ombudsman

If you are not satisfied with the outcome of your complaint and wish to have the matter dealt with independently you may raise the matter directly with the Public Transport Ombudsman.

Freecall: 1800 466 865

Email: enquiries@ptovic.com.au

Fax: 8623 2100

Letters can be addressed to the Public Transport Ombudsman at PO Box 538, Collins Street West, Melbourne VIC 8007.

The Public Transport Ombudsman is a free, independent and impartial service. Further details about the Public Transport Ombudsman's role and services are available at www.ptovic.com.au.