Key contact details

Phone: 1800 800 007, daily from 6am to midnight (24 hours a day on Fridays and Saturdays)

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Write to: Yarra Trams
GPO Box 5231
Melbourne VIC 3001

Phone: 1800 800 007, daily from 6am to midnight (24 hours a day on Fridays and Saturdays)

National Relay Service: 03 9619 2727

Visit: ptv.vic.gov.au

If you are not satisfied with your response from Yarra Trams, you can contact the Public Transport Ombudsman at the following:

Phone: 1800 466 865 or 03 8623 2111
National Relay Service: 1800 809 623

Fax: 03 8623 2100

Write to: Public Transport Ombudsman
PO Box 538
Collins Street West
Melbourne VIC 8007

Email: enquiries@ptovic.com.au

Visit: ptovic.com.au

If you are not satisfied with the response received from Yarra Trams, you have the option to escalate to the PTV Customer Relations Team:

Phone: 1800 800 007, daily from 6am to midnight (24 hours a day on Fridays and Saturdays)
National Relay Service: 03 9619 2727

Write to:

Customer Relations Team

Public Transport Victoria

PO Box 4724

Melbourne VIC 3001

Email: customer.relations@ptv.vic.gov.au

Travellers Aid provides services including mobility equipment hire, accessible toilets, and companion and disability services. They have two CBD locations, one at Flinders Street Station and the other at Southern Cross Station.

Phone: 03 9654 2600, Monday to Friday, 9am to 5pm

Visit: www.travellersaid.org.au