Performance results
HOW WE DID
Yarra Trams delivered 99.1 percent of services in July, with 85.1 percent of services arriving on time.
Trams share the city’s roads and traffic congestion is a leading factor affecting tram performance. This is why we continue to work with our on-road partners including VicRoads to find ways to make journey times more reliable.
Additional services were run in July for a number of special events including AFL, NRL and Super Rugby games as well as a variety of concerts. We also upgraded tram tracks along St Kilda Road, Brighton Road and Fitzroy Street.
COMPENSATION
Our monthly, network-wide, performance data is available online around the 10th day of the month. Our performance targets are 98.5% for reliability and 82% for punctuality.
In the event that Yarra Trams has not met its target, an online form will be available on this page to apply for compensation up until the last day of the month at midnight. Yarra Trams will provide compensation to eligible passengers in the form of a complimentary day ticket credited to the nominated Myki card. For details about compensation, see customer compensation.
PTV also publishes monthly punctuality and delivery data for tram services, including line specific information. You may access the information here.