Performance results December 2021
HOW WE DID
Yarra Trams delivered 98.4% of services in December, with 86.3% of services arriving on time.
Trams share the city’s roads and traffic congestion is a leading factor affecting tram performance. This is why we continue to work with our on-road partners including VicRoads to find ways to make journey times more reliable.
The focus in December was the introduction of the larger, low-floor and more accessible E-Class tram on the Route 58 and the delivery of events across the network including the Boxing Day Cricket Test and New Years Eve festivities.
The focus for January is the delivery of major occupations and special events such as renewal works to Essendon Depot and the Australian Open, as well as managing the ongoing impacts to driver availability due to COVID-19.
COMPENSATION
Our monthly, network-wide, performance data is available online around the 10th day of the month. Our performance targets are 98% for reliability and 82% for punctuality. For details about compensation, see customer compensation.
PTV also publishes monthly punctuality and delivery data for tram services, including line specific information. You may access the information here.