Performance results

HOW WE DID

Yarra Trams delivered 97.2 percent of services in December, with 82.8 percent of services arriving on time.

Trams share the city’s roads and traffic congestion is a leading factor affecting tram performance. This is why we continue to work with our on-road partners including VicRoads to find ways to make journey times more reliable. December also included a series of extreme not weather days, multiple rallies in the city, major upgrade works on Route 58 in William Street and New Year’s Eve celebrations, all of which had a significant impact on tram services. Planned industrial action also took place on 5 December which resulted in a 4 hour work stoppage affecting all tram routes.

Additional services were run in December for a number of special events including the second test between Australia and New Zealand at the MCG, A-league soccer, Big Bash cricket, Elton John live in concert and various festivals at the Melbourne Showgrounds. The focus has been on planning for concurrent events and aiding delivery of projects across the network.

COMPENSATION

Our monthly, network-wide, performance data is available online around the 10th day of the month. Our performance targets are 98.5% for reliability and 82% for punctuality. The result for December means that Yarra Trams has not met the performance threshold and eligible passengers may claim compensation. For details about compensation, see customer compensation. To make a compensation claim, please fill out the compensation form. Passengers have until 10 February to apply for performance compensation.

PTV also publishes monthly punctuality and delivery data for tram services, including line specific information. You may access the information here.