Performance results May 2022

HOW WE DID

Yarra Trams delivered 98.3% of services in May with 84.8% of services arriving on time.

Trams share the city’s roads and traffic congestion is a leading factor affecting tram performance. This is why we continue to work with our on-road partners including VicRoads to find ways to make journey times more reliable.

During May we delivered major track renewal works on Malvern Road.

The focus for June is the delivery of a major tram track and overhead renewal project on Glenferrie Road and essential power works in Nicholson Street. We aim to mitigate the ongoing impacts to services caused by COVID-19 isolation, frequent rallies and the increase in traffic as commuter numbers increase.

Our monthly network-wide performance data is available online around the 10th day of the month. Our performance targets are 98.5% for reliability and 82% for punctuality. The result for May means that Yarra Trams has not met the performance threshold and eligible passengers may claim compensation. For details about compensation, see customer compensation. To make a compensation claim, please fill out the compensation form.

PTV also publishes monthly punctuality and delivery data for tram services, including line specific information. You may access the information here.