Performance results February

HOW WE DID

Yarra Trams delivered 96.2 percent of services in February with 81.5 percent of services arriving on time.

Trams share the city’s roads and traffic congestion is a leading factor affecting tram performance. This is why we continue to work with our on-road partners including VicRoads to find ways to make journey times more reliable.

A major contributor to this months results was the industrial action which took place on the 17 and 20 February, resulting in a 4-hour work stoppage on both days affecting all tram routes.

In February we upgraded the West Coburg terminus as part of the ongoing project to deliver E-Class trams on Route 58. Additional services were run for a number of special events including the St Kilda Festival, A-league soccer, Big Bash cricket, AFLW and various concerts AAMI Park and Rod Laver Arena. The focus has been on planning for concurrent events and aiding delivery of projects across the network.

COMPENSATION

Our monthly, network-wide, performance data is available online at yarratrams.com.au, once it has been publicly released through the Department of Transport, typically no later than 10 days after the end of each month. Our performance targets are 98.5% for reliability and 82% for punctuality. The result for February means that Yarra Trams has not met the performance threshold and eligible passengers may claim compensation. For details about compensation, see customer compensation. To make a compensation claim, please fill out the compensation form. Passengers have until 31 March to apply for performance compensation.

PTV also publishes monthly punctuality and delivery data for tram services, including line specific information. You may access the information here.