Performance results

HOW WE DID

Yarra Trams delivered 97.9 percent of services in September, with 86.3 percent of services arriving on time. 

Trams share the city’s roads and traffic congestion is a leading factor affecting tram performance. This is why we continue to work with our on-road partners including VicRoads to find ways to make journey times more reliable.

Additional services were run in September for a number of special events including AFL Grand Final, NRL, Royal Melbourne Show as well as a variety of concerts. With the planned industrial action and renewal works along La Trobe Street and Plenty Road, our performance targets were not met due to a challenging month. 

COMPENSATION

Our monthly, network-wide, performance data is available online around the 10th day of the month. Our performance targets are 98.5% for reliability and 82% for punctuality. The result for September means that Yarra Trams has not met the performance threshold and eligible passengers may claim compensation.

To make a compensation claim, please fill out the compensation form here. For details about compensation, see customer compensation. 

PTV also publishes monthly punctuality and delivery data for tram services, including line specific information. You may access the information here.