Performance results January 2021

HOW WE DID

Yarra Trams delivered 97.7 percent of services in January with 92.3 percent of services arriving on time.

Trams share the city’s roads and traffic congestion is a leading factor affecting tram performance. This is why we continue to work with our on-road partners including VicRoads to find ways to make journey times more reliable.

During January we successfully delivered the major renewal of tram tracks and overhead wires along Bridge Road and the Lunar Festival in Richmond. We also experienced days of extreme hot and windy weather.

Our focus for February will be the delivery of extra services for the Australian Open, the operational performance delivery of the first quarter of 2021 and the planning of Yarra Trams staff returning to the office.

COMPENSATION

Our monthly, network-wide, performance data is available online at yarratrams.com.au, once it has been publicly released through the Department of Transport, typically no later than 10 days after the end of each month. Our performance targets are 98% for reliability and 79% for punctuality. The result for January means that Yarra Trams has not met the performance threshold and eligible passengers may claim compensation. For details about compensation, see customer compensation. To make a compensation claim, please fill out the compensation form.

PTV also publishes monthly punctuality and delivery data for tram services, including line specific information. You may access the information here.