Improving passenger information on Melbourne's trams

27 Apr 2018

In a move to improve access to the world's largest tram network, new passenger information displays have been rolled out on low-floor trams that serve Routes 48, 96 and 109.

A first for Melbourne, a dual-screen system is now installed on 36 C-Class trams, making the network easier to use for passengers with vision or hearing impairments, and for passengers who are unfamiliar with the route.

One screen shows the next three stops, including whether they are accessible stops, while the other displays general information about the Free Tram Zone and planned service changes due to special events affecting the route.

In a significant improvement on other systems, unplanned disruption information will also appear on affected trams only.

Information will not appear on trams that have already passed an incident, which means only passengers who need to change their journey are informed, avoiding potential confusion for those on the same route who are unaffected.

New strap hangers have been fitted to C-Class trams as part of the project, with loop straps replacing 'anchor' holds to improve sightlines to the new screens.

Five C2-Class trams are fitted with a single-screen system, as found on A, B and D-Class trams.

Edward Thomas, Executive Director, Passenger Service delivery said: "Real-time information helps passengers make informed transport choices and ensures a positive experience when travelling.

"By installing this new system, we're able to better help our passengers with vision or hearing impairments, or those unaccustomed to the route, to get where the need to go."

More than three-quarters of Melbourne's trams now have on-board digital information channels, with almost 300 trams retro-fitted with equipment in the last five years.