Passenger Service Charter

Operating the world’s largest tram network requires dedication and commitment from thousands of Yarra Trams employees. You can read about our standards and our approach to delivering a world-class service in our Passenger Service Charter.

It also provides information about our responsibilities and obligations to the community.

If you want to know what to expect when travelling on Melbourne trams, and what’s expected of you, our Passenger Service Charter is a great place to start.

An Easy English version of the Passenger Service Charter is available here.