Record punctuality in nine of the last 12 months
Friday 9 May 2014
Melbourne's tram network achieved a punctuality result of over 82 percentage points during April for the first time in five years. It's another in a succession of record results. In the last year nine months have recorded their best punctuality since Keolis Downer began operating the network.
Yarra Trams recorded tram punctuality of 82.61 per cent in April, with a service delivery of 98.74 per cent. This punctuality result exceeded the previous record of 81.61 per cent in 2013.
An increased focus on disruption management in the last year has contributed to the positive trend, with coordinators in our Operations Centre directing our response to incidents which cause delays to tram services in an attempt to minimise the impact on passengers.
In addition to responding to disruptions, the Operations Centre monitors all trams for early and late running and takes appropriate action where possible.
As well as an improvement in overall network punctuality there have been major improvements at some depots, with Essendon Depot (Route 55, 57, 59 and 82) recording a network high 89.98 per cent punctuality in April - more than seven percentage points higher than for the same month in 2013.
Essendon Manger of Lines Malcolm Lettoof says a initiatives to improve infrastructure conditions along his lines have had an impact, but that the introduction of a new structure has played a significant part in the result.
"Before team managers were introduced one person was in charge of more than 100 drivers, making it difficult to give them consistent up to date feedback on their performance. Now drivers have regular contact with their team manager. This has helped them better understand the role they play in delivering a punctual service and more drivers want to make our depot successful" he said.
Malvern Depot also recorded a significant improvement, with punctuality approximately 2.5 percentage points higher than April 2013.
The depot specific updates below will be displayed in trams throughout April.
East Preston Depot