New digital passenger information products

Thursday 8 May 2014

Public Transport Victoria (PTV) and Yarra Trams are currently testing leading edge technology to deliver improved dynamic passenger information on Melbourne's public transport network. It is a part of our joint commitment to deliver innovative information solutions for passengers.

Following extensive testing behind the scenes, three projects funded by PTV and delivered by Yarra Trams are being installed and trialled by customers on the network:

Mini Passenger Information Displays

These are a miniature version of the real-time arrival screens found at major tram stops. This mini version is powered by tramTRACKER and delivers the next arriving trams in real time, with voice options for visually impaired customers, alerts for planned works or unavoidable network disruptions and advice on which trams are low floor for easy access.

These will be installed at the following locations:

  • Bridge Road, Richmond - stops 17, 18 and 19 providing real-time tram arrivals for Route 48 and 75 trams
  • Swan Street, Richmond - stop 8 outside Richmond Station, providing real-time tram arrivals for Route 70 trams
  • Toorak Road, South Yarra - stop 30 outside South Yarra Station, providing real-time tram arrivals for Route 8 trams

tramTRACKER screens at train stations

These large screens will be positioned at the exit to major train stations where passengers connect to tram services. They display the real-time arrival of next trams passing the train station. This will assist passengers to easily and safely connect between trains and trams.

These will be installed at the following locations:

  • Flinders Street Station (Federation Square exit) - providing real-time tram arrivals for all St Kilda Rd/Swanston Street trams, Routes 1, 3/3a, 5, 6, 8, 16, 64, 67 and 72
  • South Yarra Station - providing real-time tram arrivals for Route 8 trams

Remote public address system for tram stops

With the installation of a remote public address system at major tram stops, passenger information staff from our Operations Centre can alert passengers of service changes or disruptions. This means information can be instantly transmitted to multiple stops, providing passengers with advice on alternative travel options available to them during disruptions.

These will be installed at the following locations:

  • Collins Street at Spencer Street (Stop 1 - Routes 11, 31, 48, 109, 112)
  • Collins Street at Swanston Street (Town Hall, stop 6 - Routes 11, 31, 48, 109, 112)
  • 101 Collins Street (Stop 7 - Routes 11, 31, 48, 109, 112)

The pilot projects commence this month to allow them to be tested by customers in a live environment.  Following the pilot testing, Public Transport Victoria and Yarra Trams will assess the effectiveness of the projects and any possible expansion across Melbourne's public transport network.

Passenger feedback is encouraged on each of the new digital passenger information products:

  • Call 1800 800 007 (6am-midnight daily)
  • Leave your feedback online
  • Tweet us @yarratrams

Mini tramTRACKER PID

ABOVE: Demonstration of a Mini Passenger Information Display