June performance results
Tuesday 8 July 2014
Yarra Trams has achieved a punctuality rate over 86 per cent, its best performance result in over 10 years.
Yarra Trams ran 86.4 per cent of services on-time in June 2014. This punctuality result exceeded the previous record of 84.9 per cent in January 2010, and is a 2.4 per cent improvement on the result from June last year.
This punctuality result is 3.46 per cent above the network target for the month.
The significant improvement in performance across the tram network can be largely attributed to the introduction of driver team managers, which means that drivers now receive timely and direct feedback on their performance and ways to improve their results.
The restructuring of the Operations Centre has also resulted in more effective feedback on real-time performance and enhanced Yarra Trams' ability respond to variations in the performance of the network.
As a result of this new approach to Incident Management, Yarra Trams is able to control the tram network, minimise disruption and restore normal operations far quicker than we have in the past.
June also marked a milestone in the way Yarra Trams manages its fleet. This is the first full month of operating its maintenance decentralisation model, giving ownership of the fleet to the local maintenance crew.
Yarra Trams' focus on eliminating consistent dips in performance at certain times of the year has reinforced improved practices across Yarra Trams, in infrastructure, rolling stock and lines, and this continues to provide ongoing performance benefits.
As well as an improvement in overall network punctuality there have been major improvements at some depots, with Essendon Depot (Routes 55, 57, 59 and 82) recording a network high of 91.41 per cent punctuality in June - more than five percentage points higher than for the same month in 2013.
Brunswick Depot also recorded a significant improvement, with punctuality over 2.5 percentage points higher than June 2013.
The individual depot posters shown below will be displayed on trams throughout July.
For more information on performance monitoring on public transport visit PTV.