Best March performance results in four years
Monday 7 April 2014
Yarra Trams has delivered record punctuality on Melbourne's tram network and also exceeded its service delivery target for March 2014.
In a month that traditionally presents operational challenges, we achieved record performance results. It's a month where major events such as the Formula 1 Grand Prix, Flower & Garden Show and the start of the AFL season leads to a larger than usual demand for tram services.
During planning for this year's Grand Prix improving service for regular passengers was a focus. Network punctuality was almost four percentage points higher than last year across the four days, with noticeable improvements at Essendon, Preston, Malvern, Glenhuntly and Kew depots.
With Route 86 service changes not required on the
first two days of the event this year, punctuality for passengers
along the line was almost 18 points better than 2013 on Thursday
and 13 points better on Friday.
Across the month seven of eight depots recorded improved punctuality compared to March 2013. Highlights included Essendon Depot lines improving by 6.8 percentage points and Kew Depot lines improving by 5.5 percentage points.
Service Delivery - 98.91% (minimum required 98%)
Punctuality - 81.00% (minimum required 77%)
Percentage of planned services delivered.
A service is considered on time if it arrives between 59 seconds before and 4 minutes 59 seconds after the scheduled time.
If our service delivery or punctuality falls below set levels, we will provide compensation to eligible customers. The performance figures are shown above.
The following posters will be on-board the routes run by that depot.
East Preston Depot