Accessibility update - Q3 2014

Friday 17 October 2014

Diversions Book

A diversions book has been developed for all tram routes on the network and is now within use at our Operations Centre.  This book contains a map of each tram route showing the tram line, the main diversions that are used during disruptions, locations of crossovers and alternative public transport options in the area.  The books were developed to guide staff to assist customers during disruptions and reduce the time between a disruption occurring and the first communication with passengers.

Updated iPhone app released

An updated iPhone tramTRACKER app was released on 16 July 2014 with many new features, including:

  • Enhanced disruptions information
  • Arrival information for the next three trams for each route
  • New ways to manage your favourite stops, including naming, grouping and reordering your favourite stops
  • Additional information including stops with shelters, easy access stops and ticket outlet locations

Prior to release the app was tested by a variety of users.  The group consisted of a mix of men and women of different ages and frequency of travel on trams to ensure a representative sample of our passengers were able to give constructive feedback. Some of the group were long time iPhone users with some having only used them more recently. Invitations were also sent to both Vision Australia and Blind Citizens Australia (BCA) for the provision of users who could test the app and provide feedback on aspects important to vision impaired users.  BCA nominated a user who participated in the testing and Vision Australia participated by providing advice to the user, who has experience in trialling apps for other public transport operators in Victoria.

Feedback received via the Appstore has been overall positive.

Retrofitting of platform stops

Yarra Trams continues to work closely with Public Transport Victoria to enhance the accessibility of Melbourne's tram network.  As part of this commitment, resurfacing works are scheduled to be completed at a number of existing level access stops on the network this year.

The works involve raising existing level access stops approximately 30mm to improve accessibility for all passengers, particularly those using a mobility aid.

Stops that have benefitted from this work so far include stops in the sporting precinct near the MCG, AAMI Park, Hisense Arena and Rod Laver Arena, Melbourne University, Alfred Hospital and Bourke Street Mall.

These changes to the surface of the level access stops are designed to ensure a standard height for level access tram stops in Melbourne. 

Accessibility Week

To coincide with International Day for People with a Disability on 3 December 2014, Yarra Trams will be running its second Accessibility Week from Monday 1 December to Friday 5 December.  A range of awareness events will be held during the week, highlighting different disabilities.  Activities planned so far include:

  • Accessible Transport Race with a focus on visual impairment
  • A tram parked at Box Hill Interchange allowing passengers with mobility aids or prams to practice boarding and alighting
  • Forums for frontline staff on mental health awareness

Driver announcement cards

One of Yarra Trams priorities for our Lines team this year is to increase the number of 'next stop' announcements made by drivers.  To assist drivers, we are developing driver announcement cards for each depot that will  include all CBD stops, major stops, connectivity information and last accessible stop information.