Yarra Trams celebrates Accessibility Week

Friday 29 November 2013

Accessible Area decal

Tuesday 3 December is the 21st International Day of People with Disability, and to mark the occasion Yarra Trams is holding its first Accessibility Week.

Events will be held every day from Monday 2 to Friday 6 December, starting with a visit by accessibility and rehabilitation groups to Southbank Depot on Monday.

Everyone's invited to join us at Federation Square on Tuesday between 10am and 2pm for the Disability Sport and Recreation (DSR) Festival. Yarra Trams has been a proud sponsor of DSR events since 2005.

On Wednesday we'll be holding our first Accessible Transport Race, where teams will use some of more than 100 low floor trams on our network for an 'Amazing Race' around the city. Yarra Trams managers will be involved in the race, simulating the conditions which passengers with disabilities face while using trams.

CaulfieldThursday will see a relaunch of the rehabilitation tram at Caulfield Hospital. This 'mock' tram simulates boarding conditions for high floor trams and is used to help passengers who have mobility issues or have suffered an injury to practice using trams in a safe environment. (Update - image below)

On Friday Yarra Trams will launch its updated accessibility video. The new addition adds information about the E-Class tram and the myki ticketing system. (Update - the video is now available)

If you can't make it to Federation Square on Tuesday you can leave feedback about accessibility on Yarra Trams via the web or by calling 1800 800 007 (6am to midnight daily). Our 2012-2015 Accessibility Action Plan is also available online.

Rehabilitation sessions

Yarra Trams employees conduct regular rehabilitation sessions with St George's Hospital, Guide Dogs Victoria, Caulfield Hospital and Cabrini Hospital.

The sessions are designed to help passengers regain confidence and independence while travelling on public transport after an illness or injury, or while using an assistance animal.

In addition to regularly scheduled sessions Yarra Trams can also organise visits to depots for accessibility or rehabilitation groups. For more information or to book a session please contact us via the web or by calling 1800 800 007 (6am to midnight daily).

Accessibility Tram

ABOVE: The relaunched mock tram

Accessibility at Yarra Trams

  • More than 100 low floor vehicles with 48 more E-Class trams due to join the network in the next five years. At the turn of the century there were no low floor trams on the network.
  • 380 accessible stops, up from 300 in November 2009, with more being built around the network
  • Regular rehabilitation and tram familiarisation sessions (see above) 
  • Automatic passenger announcements on all C2, D and E-Class trams, with more to come
  • All low-floor trams now fitted with a gap reducer
  • Sticky-note trial for visually impaired passengers
  • Voice over feature on tramTRACKER for smartphones
  • Priority seats on trams highlighted by visible decals
  • Customer service employees at major CBD stops to provide passenger information

Download the Accessibility Update in PDF

Accessibility Update Pt 1

Accessibility Update Pt 2