Getting around safely on trams
In the driver's seat
Our tram drivers are very proud of the job they do every day for
Melbourne. Each one of our drivers has undergone an intensive
training program to prepare them for the challenge of sharing roads
with cars and pedestrians.
Should you wish to ask your driver a question, please wait until
the trams stops. Your driver's number one responsibility is getting
you to your destination safely. It's why we ask you not to speak
with the driver when the vehicle is moving unless it is an
emergency. In the event that a fellow passenger has a fall on your
tram, you should alert your driver immediately.
Our tram community
By catching a tram, you're part of a community and that means
looking out for each other. This might be as simple as giving up
your seat for elderly, pregnant or special needs passengers or
alerting the driver if someone is engaging in antisocial
To help keep tram travel safe, there are extra Authorised
Officers at night, drivers have direct contact with our 24 hour
Operations Centre and Transit Police are riding the network. Of
course, in any emergency, call 000 immediately, and look out for
The five golden rules
Trams are subjects to normal day-to-day traffic events. As a
result, sudden or emergency stops are sometimes necessary to avoid
serious pedestrian injury or vehicle collisions. It is very
important that you hold on when standing on board a tram.
1. All hail
Clearly signalling your tram driver as your tram approaches is
important for two reasons:
- It lets the tram driver know you wish to board that tram.
- It alerts approaching motorists that you intend to board the
tram. Always watch and wait for cars to stop before stepping out
onto the road.
2. Hold on
From the moment you get on board, always keep one hand free of
shopping, handbags or other items to steady yourself.
- It is important to hold on at all times, particularly when the
tram first moves away from the stop, when you are using ticketing
equipment, or looking for a seat. The initial forces of
acceleration can catch you by surprise.
- Steady yourself, look for the nearest seat and use the safety
handles, seat backs and poles when you are standing to steady
yourself until you sit down.
3. Strike a stance
When standing in a tram, you need to maintain your balance and
- Create a solid base by keeping your feet shoulder-width
- To be most stable for forward and backward movement - the main
forces experienced on trams - face towards the windows and hold
4. Bottoms down
Even for a short trip, if seats are available please use
- Of course, if you see someone less capable of standing safely,
then please give up your seat.
- If you can't find a seat, don't be afraid to ask other
passengers to vacate the signed priority seats for elderly,
pregnant or disabled people.
- It is best to avoid crossing your legs because if the tram
stops suddenly you can topple quite easily.
5. Plan your parting
The tram will be braking as it approaches your stop so be
prepared and alert the driver by pressing the stop request button
or pulling the cord.
- Try to move closer to a door before your stop but keep holding
- If you miss your stop, please inform the driver to ensure they
allow the necessary time for you to disembark at the next stop.
Reopening doors is at the driver's discretion.
- Always check that cars have stopped before stepping off the
Beware the Rhino
Yarra Trams introduced the Beware The
Rhino passenger safety campaign in 2011 in response to an
alarming increase in pedestrians being hit by trams.
Our 2016 campaign aims to improve safety for our passengers and
Melbourne drivers. Our goals are to reduce passenger falls on trams
and reduce on-road collisions.
- Hold on!
- Beware of sudden stops
- You never know so don't let go.
- A tram can weigh more than 30 rhinos.
- Tram drivers - check for cars.
- Car drivers - check for trams.
Join the campaign @yarratrams on Twitter, Facebook and Instagram or follow