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Using trams in Melbourne summer
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Using accessible stops
Making your accessible journey
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Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
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The E-Class tram has arrived on Route 86
Tram travel in extreme weather
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Melbourne's tram network has a growing number of accessible
stops, each built to suit the environment around it and to consider
the needs of tram passengers, motorists, cyclists and pedestrians.
For a list of accessible stops on your line see the appropriate route
Each stop has its own unique characteristics.
A Centre Island Platform stop is located in the centre of the
road. Trams approach the stop on the left side of the platform and
passengers get off and on from the right hand side of the tram.
As the doors open on the opposite side to a 'normal' stop it is
important for passengers not to stand in the off-side stepwell of a
tram when entering these stops as it can interfere with the
operation of the doors.
Some centre island stops are limited to trams only, while some
also allow road traffic to pass through when trams are not using
Where traffic is permitted to pass along the tracks at a centre
island platform stop (such as in High Street, Westgarth on Route
86) the road rules for driving with trams apply at all times, and
both motorists and cyclists must stop at the rear of the tram when
it stops at the platform.
Examples: Flinders Street/Swanston Street,
Melbourne University (above)
Easy Access Stops provide level access to low floor trams while
also allowing road traffic to operate separate from tram
Cars and cyclists must stop when a tram enters the stop, but
passengers should wait clear of the roadway until the tram has
stopped and opened its doors.
Example: Harold Street/Danks Street, Middle
Park (above), Macarthur Street/Spring Street, Melbourne
The second type of Easy Access Stop provides level access to low
floor trams but with this type of stop, cars also share the road
Example: Bridge Road/Lennox Street
(above), Bridge Road/Epworth Hospital
A Kerb Extension Stop allows level access for tram passengers,
but also a path for cyclists or motorists.
In addition to tram passengers, cyclists may also use designated
cycle path on the stop. In some locations cars are permitted
to drive over the raised area of the Kerb Extension Stop, but must
stop when a tram stops and give way to passengers getting on and
off the tram..
Pedestrians should wait behind the yellow line until the tram
has arrived and its doors have opened.
Cyclists should slow down upon entering a Kerb Extension Stop,
and then stop behind trams. After the trams have closed their doors
and started to move cyclists can continue but should be aware of
pedestrians who might be in their path.
In Swanston Street, Melbourne - motor vehicles are not permitted
to travel across the Kerb Extension Stops.
Example: Bourke Street/Swanston Street (Above),
Northcote Town Hall
A Platform Stop provides level access to low floor trams. Unlike
a Central Island Platform Stop, the trams open their doors on the
left side and there is a dedicated platform for each direction of
Passengers should stand behind the yellow line until the tram
has arrived at the stop and opened its doors.
Cars and cyclists are not permitted to follow the tram tracks at
Platform Stops. For pedestrians - crossing between the two
platforms is prohibited other than at the designated crossings
Example: Federation Square, St Kilda
Road/Commercial Road (above)
For more information visit our Making your accessible
journey page or call PTV on 1800 800 007 (6am
- midnight daily).
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