Latest Service Changes
Animals, Bikes, Surfboards and Prams
Using Trams in Melbourne Summer
Heating on Trams in Melbourne Winter
Using Accessible Stops
Making Your Journey Accessible
New Tram Users
City Circle Tram
On-the-Spot Penalty Fares
Driving with Trams
Facts & Figures
Trams in Melbourne
Customer Charter and Codes
Social Media at Yarra Trams
Working Around Yarra Trams Infrastructure
Royal Melbourne Show 2017
Melbourne Art Trams
Arrival of the E-Class Tram on Route 86
Tram Travel in Extreme Weather
Filming and Photography
Service Delivery - 99.44% (Minimum required
Punctuality - 83.09% (Minimum required 77%)
Percentage of planned services delivered.
A service is considered on time if it arrives between 59 seconds
before and 4 minutes 59 seconds after the scheduled time.
If our service delivery or punctuality falls below set levels, we
will provide compensation to eligible customers. The
performance figures are shown above.
Our performance in September 2010 exceeded the targets, so no
compensation can be claimed.
Performance results and our Passenger Compensation Code are
available online at yarratrams.com.au.
Date of publication: 8 October 2010