Service Delivery - 99.11% (minimum required 98%)

Punctuality - 81.87% (minimum required 77%)

Service Delivery:
Percentage of planned services delivered.

A service is considered on time if it arrives between 59 seconds before and 4 minutes 59 seconds after the scheduled time.

If our service delivery or punctuality falls below set levels, we will provide compensation to eligible customers. The performance figures are shown above.

Our performance in October 2011 exceeded the targets, so no compensation can be claimed.

Date of publication: 4 November 2011


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