Improving passenger information on Melbourne's trams
In a move to improve access to the world's largest tram
network, new passenger information displays have been rolled out on
low-floor trams that serve Routes 48, 96 and 109.
A first for Melbourne, a dual-screen system is now installed on
36 C-Class trams, making the network easier to use for passengers
with vision or hearing impairments, and for passengers who are
unfamiliar with the route.
One screen shows the next three stops, including whether they
are accessible stops, while the other displays general information
about the Free Tram Zone and planned service changes due to special
events affecting the route.
In a significant improvement on other systems, unplanned
disruption information will also appear on affected trams only.
Information will not appear on trams that have already passed an
incident, which means only passengers who need to change their
journey are informed, avoiding potential confusion for those on the
same route who are unaffected.
New strap hangers have been fitted to C-Class trams as part of
the project, with loop straps replacing 'anchor' holds to improve
sightlines to the new screens.
Five C2-Class trams are fitted with a single-screen system, as
found on A, B and D-Class trams.
Edward Thomas, Executive Director, Passenger Service delivery
said: "Real-time information helps passengers make informed
transport choices and ensures a positive experience when
"By installing this new system, we're able to better help our
passengers with vision or hearing impairments, or those
unaccustomed to the route, to get where the need to go."
More than three-quarters of Melbourne's trams now have on-board
digital information channels, with almost 300 trams retro-fitted
with equipment in the last five years.