First anniversary of CBD Tram Hub!

21 June, 2016

Better together

Yarra Trams has today celebrated the first anniversary of Tram Hub, our 'depot for people'. 

Tram Hub is a showcase of best practice in public transport, bringing all parts of the business together under one roof for the first time in the 110-year history of Melbourne's tram network.

The hub is home to our unified power and operations centre, which brings together the teams that are crucial to the daily operation of the world's largest tram network. Operations and power controllers now work in the same room rather than in separate buildings as had previously been the case. Our customer information team is based in the operations centre so that they can provide live updates to passengers via real-time digital channels and announcements on trams and at stops.

A planning room visually represents the year ahead and the hundreds of special events taking place across Melbourne that affect services. Yarra Trams enables more than 1,000 days of events each year, reflecting the fact that the tram network's integration in the city and the need for us to work together with partners across the community.

Drivers, customer service employees and authorised officers use the hub for breaks, sharing amenities with employees from corporate functions who are based at Tram Hub. The ability for Tram Hub to accommodate all parts of the business helps us to work better together. 

Operation centre

 

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