Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Melbourne Art Trams
The E-Class tram has arrived on Route 86
Tram travel in extreme weather
Filming and photography
Following the successful trial of three customer information
initiatives (tramTRACKER mini, and tramTRACKER screens at train
stations, and remote PA systems - see Accessibility Update -
Quarter 2 2014) in July 2014, we are pleased to announce that
funding for these activities has now been approved for additional
rollout across the network. Site inspections are underway to
determine which train stations will receive the tramTRACKER
Passenger Information Displays (PIDs), with priority given to those
stations where there is connectivity with trains and trams.
The remote PA system will also be installed at a total of 40
major CBD tram stops.
tramTRACKER mini at stop
Remote PA system at stop
Funding to install an automated Vehicle Passenger Information
System (VPIS) on all 130 B-Class trams has just been approved. The
VPIS includes a LED screen that will display next stop information.
This information will also be announced on the tram's loud speaker.
B-Class trams will be fitted with this technology over the course
A trial of VPIS for C-Class trams was completed in October 2014.
A proposal has been prepared and submitted to PTV.
Accessibility Week was held from 1 to 5 December 2014. We held
several events and activities to engage and educate staff and
customers and highlight the importance of an accessible network.
220 Yarra Trams employees attended the various activities.
Mental Health Forums
Presented by 'Beryl the Bowler' (the alter ego of Kelly Parry),
the mental health forums provided our employees with information on
mental illness and how to recognise the behaviours and diffuse any
difficult situations or confrontations. The sessions also covered
how to recognise warning signs of mental health among family and
Accessible Transport Race
Working with Vision Australia and Guide Dogs Victoria, Yarra
Trams organised an accessible transport race on Tuesday 2 December,
focused on visual impairment.
Teams from Yarra Trams, Metro Trains and the Public Transport
Ombudsman's office competed against each other, travelling between
various Melbourne landmarks using public transport, while wearing
glasses that simulate different visual impairments including
cataracts, diabetic retinopathy, tunnel vision and macular
A debrief session was held after the race to discuss the
experience. All groups highlighted the importance of driver's
From 1 January 2015 a new driver's announcement program
commenced which requires drivers to announce all stops within the
CBD and major stops in the suburbs.
Disability Sport & Recreation Festival / Corporate
wheelchair basketball competition
Continuing our 11 year partnership with Disability Sport &
Recreation, Yarra Trams hosted a marquee at the Disability Sport
& Recreation Festival at Federation Square on 'International
Day for People with a Disability'. Yarra Trams employees at the
marquee responded to queries about our network, and handed out
promotional items. As part of the festival a corporate
wheelchair basketball competition was held with Mark Wild, CEO of
Public Transport Victoria leading the Yarra Trams team in a match
against Metro Trains.
'Try before you ride' at Box Hill
On Thursday 4 December, Yarra Trams partnered with Scope, BusVic
and Metro Trains and organised a 'Try before you ride' event. A
tram, train and bus were stabled at Box Hill Interchange from 10am
to 1pm providing customers with special needs with the opportunity
to familiarise themselves with the vehicles and to practice
boarding and alighting from our services without the stress of a
'live' environment. General accessibility information was provided
to all participants, along with a promotional showbag.
The day was a huge success and we are hoping to continue this
event later this year.
As part of Guide Dogs Victoria's 'Live Safe Travel Smart'
program, a group of 16 clients and six Orientation and Mobility
Specialists visited our Kew Depot in November. The visit to the
depot included a presentation with safety tips for travelling on
trams as well as a chance to familiarise themselves with the
different classes of trams. Participants were able to practice
boarding and alighting the trams, and familiarise themselves with
the priority seating onboard.
These sessions are available for anyone who needs to return to
using public transport after an injury, anyone with special needs
or is using public transport for the first time. If you are
interested in organising a session please contact the Yarra Trams
customer feedback team on 1800 800 007 (6am-midnight daily) or
complete the form online.