Accessibility Update - Q2 2015

14 July, 2015

Customer Service Standards for Authorised Officers

Customer Service Standards were developed and approved for Authorised Officers in early 2015.  A new training package was subsequently developed, and all Authorised Officers have now completed the training.

Tram stop upgrades

The following tram stops have been upgraded to become level access stops this year:

  • Stop 124A Batman Park (Routes 12, 96 & 109)
  • Stop 112 Lygon Street and Elgin Street (Routes 1 & 8)
  • Stop 112 Casino East (Route 55)
  • Stop 114 City Road and Kings Way (Route 55)
  • Stop 3 William and Collins Streets (Routes 11, 12, 48 & 109)
  • Stop 27 Blyth Street Terminus (Route 96)

The following tram stops are currently being upgraded to become level access stops:

  • Stop 17 Grant Street and St Kilda Road (Routes 3/3a, 5, 6, 8, 16, 64, 67 & 72)
  • Stop 18 Shrine of Remembrance (Routes 3/3a, 5, 6, 8, 16, 64, 67 & 72)

Floor markings

Public Transport Victoria (PTV) have allocated funds to install floor markings on all C and D-Class trams, to clearly identify two priority areas for customers who use mobility aids. 

It is a requirement in the Disability Standards for Accessible Public Transport (DSAPT) that every accessible vehicle has two designated priority areas.

The first C-Class tram was fitted on Thursday 18 June, with all other low-floor trams to be fitted over the next few weeks.

To view tram schematics of where the priority areas will be located, please click here.

Familiarisation programs

Yarra Trams is excited to announce that familiarisation programs for customers that use mobility aids will begin in late July.  The program will run from Preston Workshops (corner of St Georges Road and Miller Street in Preston) where an accessible test platform has been constructed.  Accessible toilet facilities will also be available at this location.

The familiarisation sessions will give customers a chance to practise boarding and alighting from low-floor trams, as well as familiarising themselves with the layout of the tram, the location of priority areas and the location of stop request buttons.

Similar programs are available at seven of our eight tram depots for customers who are able to step up a minimum of 290mm.

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