Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Melbourne Art Trams
The E-Class tram has arrived on Route 86
Tram travel in extreme weather
Filming and photography
Customer Service Standards were developed and approved for
Authorised Officers in early 2015. A new training package was
subsequently developed, and all Authorised Officers have now
completed the training.
The following tram stops have been upgraded to become level
access stops this year:
The following tram stops are currently being upgraded to become
level access stops:
Public Transport Victoria (PTV) have allocated funds to install
floor markings on all C and D-Class trams, to clearly identify two
priority areas for customers who use mobility aids.
It is a requirement in the Disability Standards for Accessible
Public Transport (DSAPT) that every accessible vehicle has two
designated priority areas.
The first C-Class tram was fitted on Thursday 18 June, with all
other low-floor trams to be fitted over the next few weeks.
To view tram schematics of where the priority areas will be
located, please click here.
Yarra Trams is excited to announce that familiarisation programs
for customers that use mobility aids will begin in late July.
The program will run from Preston Workshops (corner of St Georges
Road and Miller Street in Preston) where an accessible test
platform has been constructed. Accessible toilet facilities
will also be available at this location.
The familiarisation sessions will give customers a chance to
practise boarding and alighting from low-floor trams, as well as
familiarising themselves with the layout of the tram, the location
of priority areas and the location of stop request buttons.
Similar programs are available at seven of our eight tram depots
for customers who are able to step up a minimum of 290mm.