Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Melbourne Art Trams
The E-Class tram has arrived on Route 86
Tram travel in extreme weather
Filming and photography
Yarra Trams continues to perform strongly, with significant
improvements to service delivery and punctuality in
East Preston's Routes 11 and 86 had their best punctuality so
far in 2014, with punctuality of 91.45 per cent and 88.86 per cent
Malvern lines achieved their highest September punctuality in
five years, and punctuality on Camberwell lines improved by three
percentage points compared to September last year.
We have recently introduced a new driver development program
which focuses on safety, punctuality and customer service. This is
already having a positive effect on driver performance.
Tram improvement work is taking place around the network, to
provide safer, more comfortable services with greater efficiency
across our lines.
We also continue to plan for the cascade of low-floor trams onto
other routes as more E-Class trams join Route 96.
Network service delivery was 99.31 per cent and punctuality
85.95 per cent.
See below for a breakdown of our September performance results