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Melbourne's tram network achieved a punctuality result of over
82 percentage points during April for the first time in five years.
It's another in a succession of record results. In the last year
nine months have recorded their best punctuality since Keolis
Downer began operating the network.
Yarra Trams recorded tram punctuality of 82.61 per cent in
April, with a service delivery of 98.74 per cent. This punctuality
result exceeded the previous record of 81.61 per cent in 2013.
An increased focus on disruption management in the last year has
contributed to the positive trend, with coordinators in our Operations Centre directing our
response to incidents which cause delays to tram services in an
attempt to minimise the impact on passengers.
In addition to responding to disruptions, the Operations Centre
monitors all trams for early and late running and takes appropriate
action where possible.
As well as an improvement in overall network punctuality there
have been major improvements at some depots, with Essendon Depot
(Route 55, 57, 59 and 82) recording a network high 89.98 per cent
punctuality in April - more than seven percentage points higher
than for the same month in 2013.
Essendon Manger of Lines Malcolm Lettoof says a initiatives to
improve infrastructure conditions along his lines have had an
impact, but that the introduction of a new structure has played a
significant part in the result.
"Before team managers were introduced one person was in charge
of more than 100 drivers, making it difficult to give them
consistent up to date feedback on their performance. Now drivers
have regular contact with their team manager. This has helped them
better understand the role they play in delivering a punctual
service and more drivers want to make our depot successful" he
Malvern Depot also recorded a significant improvement, with
punctuality approximately 2.5 percentage points higher than April
The depot specific updates below will be displayed in trams