Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Melbourne Art Trams
The E-Class tram has arrived on Route 86
Tram travel in extreme weather
Filming and photography
Yarra Trams has achieved a punctuality rate over 86 per cent,
its best performance result in over 10 years.
Yarra Trams ran 86.4 per cent of services on-time in June 2014.
This punctuality result exceeded the previous record of 84.9 per
cent in January 2010, and is a 2.4 per cent improvement on the
result from June last year.
This punctuality result is 3.46 per cent above the network
target for the month.
The significant improvement in performance across the tram
network can be largely attributed to the introduction of driver
team managers, which means that drivers now receive timely and
direct feedback on their performance and ways to improve their
The restructuring of the Operations Centre has also resulted in
more effective feedback on real-time performance and enhanced Yarra
Trams' ability respond to variations in the performance of the
As a result of this new approach to Incident Management, Yarra
Trams is able to control the tram network, minimise disruption and
restore normal operations far quicker than we have in the past.
June also marked a milestone in the way Yarra Trams manages its
fleet. This is the first full month of operating its maintenance
decentralisation model, giving ownership of the fleet to the local
Yarra Trams' focus on eliminating consistent dips in performance
at certain times of the year has reinforced improved practices
across Yarra Trams, in infrastructure, rolling stock and lines, and
this continues to provide ongoing performance benefits.
As well as an improvement in overall network punctuality there
have been major improvements at some depots, with Essendon Depot
(Routes 55, 57, 59 and 82) recording a network high of 91.41 per
cent punctuality in June - more than five percentage points higher
than for the same month in 2013.
Brunswick Depot also recorded a significant improvement, with
punctuality over 2.5 percentage points higher than June 2013.
The individual depot posters shown below will be displayed on
trams throughout July.
For more information on performance monitoring on public
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