Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Melbourne Art Trams
The E-Class tram has arrived on Route 86
Tram travel in extreme weather
Filming and photography
Yarra Trams has delivered record punctuality on
Melbourne's tram network and also exceeded its service delivery
target for March 2014.
In a month that traditionally presents operational challenges,
we achieved record performance results. It's a month where major
events such as the Formula 1 Grand Prix, Flower & Garden Show
and the start of the AFL season leads to a larger than usual demand
for tram services.
During planning for this year's Grand Prix improving service for
regular passengers was a focus. Network punctuality was almost four
percentage points higher than last year across the four days,
with noticeable improvements at Essendon, Preston, Malvern,
Glenhuntly and Kew depots.
With Route 86 service changes not required on the
first two days of the event this year, punctuality for passengers
along the line was almost 18 points better than 2013 on Thursday
and 13 points better on Friday.
Across the month seven of eight depots recorded improved
punctuality compared to March 2013. Highlights included Essendon
Depot lines improving by 6.8 percentage points and Kew Depot lines
improving by 5.5 percentage points.
Service Delivery - 98.91%
(minimum required 98%)
Punctuality - 81.00%
(minimum required 77%)
Percentage of planned services delivered.
A service is considered on time if it arrives between 59 seconds
before and 4 minutes 59 seconds after the scheduled
If our service delivery or punctuality falls below set
levels, we will provide compensation to eligible customers. The
performance figures are shown above.
The following posters will be on-board the routes run by that
East Preston Depot