'Sticky note' trial for visually impaired passengers

12 June, 2013

In line with Yarra Trams' value to 'Think Like a Passenger' and to improve accessibility across Melbourne's tram network, we are introducing a new way for passengers with stop requests to communicate with tram drivers.

We have developed sticky notes with room to write which stop you would like announced and any other information you think would be important for the driver to know; for example, if you need extra time to alight the tram. There is also space for the date, so that a new driver taking over part way along the route knows whether the note is valid for that trip.

Stickynote

Simply fill the note out prior to your journey (or ask a relative, friend or carer to do it) and hand it to the driver upon boarding the tram.

The sticky note pads are available:

  •  At Travellers Aid (Southern Cross Station and Flinders Street Station)
  •  By contacting Yarra Trams' feedback team on 1800 800 007 or via our online feedback form

A plain-text online version is also available here if you prefer.
 
Yarra Trams is trialing the use of these notes for approximately three months. If successful, they may become a permanent tool for you to use.

We would love to hear your feedback on this initiative. Please provide feedback directly to Yarra Trams by calling 1800 800 007 or via our online feedback form.

When planning your journey, you may want to consider using tramTRACKER┬«.  tramTRACKER┬« provides real-time tram arrival information for every tram stop on the network by phone, iPhone, SMS and online. The free tramTRACKER┬« Smartphone application (available on iPhone and Android) is supported by the voiceover feature on most phones and even lets you know if an approaching tram is a low floor vehicle.
 
You can download a copy of Yarra Trams' Accessibility Guide or view our accessibility video here.

Android App
iPhone App
Tramtracker Website App
OR
Journey Planner logo
at  :