Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Melbourne Art Trams
The E-Class tram has arrived on Route 86
Tram travel in extreme weather
Filming and photography
In line with Yarra Trams' value to 'Think Like a
Passenger' and to improve accessibility across Melbourne's
tram network, we are introducing a new way for passengers with stop
requests to communicate with tram drivers.
We have developed sticky notes with room to write which stop you
would like announced and any other information you think would be
important for the driver to know; for example, if you need extra
time to alight the tram. There is also space for the date, so that
a new driver taking over part way along the route knows whether the
note is valid for that trip.
Simply fill the note out prior to your journey (or ask a
relative, friend or carer to do it) and hand it to the driver upon
boarding the tram.
The sticky note pads are available:
A plain-text online version is also available here if you
Yarra Trams is trialing the use of these notes for approximately
three months. If successful, they may become a permanent tool
for you to use.
We would love to hear your feedback on this
initiative. Please provide feedback directly to Yarra
Trams by calling 1800 800 007 or via our online feedback form.
When planning your journey, you may want to consider using
tramTRACKER®. tramTRACKER® provides real-time tram arrival
information for every tram stop on the network by phone, iPhone,
SMS and online. The free tramTRACKER® Smartphone application
(available on iPhone and Android) is supported by the voiceover
feature on most phones and even lets you know if an
approaching tram is a low floor vehicle.
You can download a copy of Yarra Trams' Accessibility Guide or
view our accessibility video here.
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