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About Yarra Trams
Exactly what has Yarra Trams done for wheelchair passengers?
Who or what is Metlink?
How many trams are in the Yarra Trams fleet?

Advertising
Why do advertising trams have one window that is not covered by film?
How does my company advertise on the outside of Yarra Trams?

Complaints
What if I refuse to show my Metcard (and concession entitlement) or are found to be travelling without a valid ticket?
What happens when I make a comment or complaint about a Yarra Trams staff member?
A passenger on my tram is behaving inappropriately. What should I do?
Someone has left their shopping, an umbrella or other property on the tram. What should I do?

Fares
Where can I buy a ticket?
I sat on a tram and watched passengers board. Many did not buy a Metcard or validate an existing Metcard. What are you doing about fare evasion?
How much money is lost through fare evasion?
Why should I validate my Metcard every time I get on a tram? My Metcard has already been validated.
I read somewhere that most people don’t bother buying a ticket. Is this true?
Yarra Trams has fined me for not having a valid ticket. What happens with my personal information?
What are the powers of Authorised Officers?
Why did an inspector ask for my ticket after I’d left the tram?
What happens if I refuse to give my name and address?
I tried to validate my ticket but the validator wasn’t working. What should I do?
Why don’t ticket vending machines on board trams accept notes?
What are you doing to fix the ticketing system?

Travelling on Trams
Can I bring a pet on a tram?
What is the purpose of Tram Attendants?
Each morning my tram stops at an intersection waiting to get through but is held up by cars which have queued across the road. What are you doing about that?
Sometimes my tram stops suddenly. Why do drivers do this?
I boarded a tram to St Kilda and some seats were missing. Why have you done this?

Tram Stops
I waited at the tram stop and the tram went right past. Why do drivers do this?
Why do trams sometimes pass me at the tram stop even though I have signalled to the driver?
I was trying to cross the road to get to the tram stop, but the tram didn’t stop. Why didn’t the driver pick me up?
The doors of the tram were closed and I banged on the door but the tram took off without me. Why didn’t the driver open the doors?
The route and timetable information at my stop has been vandalised. How can I get it replaced?

tramTRACKER
What is tramTRACKER?
How do I use tramTRACKER?
tramTRACKER call charges
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