About Us
Keolis Downer EDI Rail (KDR) Victoria is an exciting and dynamic partnership committed to energising Yarra Trams and enhancing tram services for the people of Melbourne.
The KDR partnership draws on our experience, history and expertise in tram operations, network development, maintenance and customer service, here in Australia and around the world.
Keolis is an internationally recognised transport solution provider and Downer EDI Rail is Australia’s oldest rail company with over 100 years operating experience in rolling stock.
KDR came together with the express aim of becoming a public transport operator in Melbourne after the Victorian Government initiated an international public transport tender for the Melbourne Tram Franchise.
In June 2009 KDR was announced as Preferred Tenderer for the franchise to run Melbourne's trams and on 1 September 2009 the Victorian Government confirmed KDR as the successful tenderer for the Melbourne tram franchise.
The new franchises commenced from 30 November 2009, from which time KDR will operate the tram network for eight years with a possible extension for another seven years.
Our Approach
KDR’s guiding principle for operating Melbourne’s tram network is to ‘think like a passenger’ with the aim of delivering a ‘moving safe haven’ that provides the best possible travelling experience. Our approach will also contribute to the economic and environmental sustainability of our city, as well as help strengthen our local communities.
Our ability to ‘think like a passenger’ at all points of the journey will inspire a holistic approach to our service delivery. This will ensure that passengers are able to make informed choices, have access to reliable services, enjoy a safe and clean travelling environment and be provided with high levels of customer service.
Our ‘find your way’ program covers the total passenger journey experience.
We want all passengers to feel confident when using the network, especially on different routes or in unfamiliar areas. Passengers will know where to buy a ticket, be able to identify the nearest stop and know when the next tram service is due.
We will work with the government, Metlink and other transport operators to provide a fully integrated transport offer to the people of Melbourne.
With a ‘moving safe haven’ passengers can be confident that they will be safe and comfortable during their journey. A ‘moving safe haven’ is about continuous and harmonious interactions with tram operations that contribute to sustaining and improving Melbourne’s quality of life.