Yarra Trams

Social media at Yarra Trams

Connect with Yarra Trams on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Twitter

  • Follow @yarratrams for disruption notifications and service changes 
  • We are online from 7am to 11pm, seven days a week, and extended hours during Night Network
  • We cannot guarantee we will respond to every tweet
  • To provide customer feedback, please call 1800 800 007 6am - midnight (all night Friday & Saturday) or submit our Customer Feedback form

What we can help with

  • Contacting our Operations Centre to locate lost property or report safety issues (if the matter is serious, please let the driver know first or call 000)
  • Forwarding information to our managers (if the matter is serious, please call 1800 800 007)
  • Providing travel information for the tram network and alternative travel options during unplanned disruptions
  • Reporting graffiti and maintenance issues (if the matter is urgent, please inform the driver if possible)

What we can't help with

  • Contacting drivers or staff directly or providing staff contact details 
  • Investigating Yarra Trams staff. Please call 1800 800 007 6am - midnight (all night Friday & Saturday) or submit our Customer Feedback form
  • Myki account or billing queries. Yarra Trams does not operate the ticketing system, so please report myki issues to Public Transport Victoria
  • Providing the exact location of individual trams 
  • Queries about trains (metropolitan or regional) or buses. Contact Public Transport Victoria

How disruptions are reported

Our Operations Centre coordinates all information and responses to unplanned disruptions. An internal disruption notice is issued once all immediate steps have been taken to ensure the safety of our passengers and to initiate and operational response.

This means that some disruptions of less than 15 minutes may not be posted to Twitter.

We will tweet a clearance message once the the Operations Centre confirms that normal services are resuming. After a disruption it may take some time for trams to return to their scheduled times.

If you require assistance on a tram

  • When appropriate, please contact the driver to make them aware of the issue
  • In an emergency, call police, fire or ambulance on 000
  • Our social media team may be able to assist. However, if the matter is urgent, please contact the driver and/or call 000 in the first instance

Our social community 

The social media accounts below are the official channels managed by Yarra Trams. Any other accounts using the Yarra Trams name or providing information about Melbourne's tram network are unofficial and operated by other parties.

We ask that you remain respectful when interacting with social media and follow these simple house rules.  

  • Keep it private.  We recommend you do not reveal any personal information including your address, phone number or email address in social posts.
  • Play nice.  Please do not use offensive language. Keep your comments polite and respectful. No abusive, bullying, threatening or defamatory posts. 
  • Keep it appropriate.  No trolling, spamming, advertising or offensive content. 
  • Take care.  Please do not post incorrect, deceptive, misleading or private content that is in violation of copyright or any law or regulation.
  • Read Yarra Trams Facebook house rules

More information

Visit  ptv.vic.gov.au or call  1800 800 007 6am - midnight (all night Friday & Saturday)