Yarra Trams

Social media at Yarra Trams

Connect with us on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Twitter

  • Follow @yarratrams for disruption notifications and service changes 
  • We are online from 7am to 11pm, seven days a week, and extended hours during Night Network
  • We cannot guarantee we will respond to every tweet
  • To provide customer feedback, please call 1800 800 007 6am - midnight (all night Friday & Saturday) or submit our Customer Feedback form

What we can help with:

  • Contacting our Operations Centre to locate lost property or report safety issues (if the matter is serious, please let the driver know first or call 000)
  • Forwarding information to our managers (if the matter is serious, please call 1800 800 007)
  • Providing travel information for the tram network and alternative travel options during unplanned disruptions
  • Reporting graffiti and maintenance issues (if the matter is urgent, please inform the driver if possible)

What we can't help with:

  • Contacting drivers or staff directly or providing staff contact details 
  • Investigating Yarra Trams staff. Please call 1800 800 007 6am - midnight (all night Friday & Saturday) or submit our Customer Feedback form
  • Myki account or billing queries. Yarra Trams does not operate the ticketing system, so please report myki issues to Public Transport Victoria
  • Providing the exact location of individual trams 
  • Queries about trains (metropolitan or regional) or buses. Contact Public Transport Victoria 

How disruptions are reported:

Our Operations Centre coordinates all information and responses to unplanned disruptions. An internal disruption notice is issued once all immediate steps have been taken to ensure the safety of our passengers and to initiate and operational response.

This means that some disruptions of less than 15 minutes may not be posted to Twitter.

We will tweet a clearance message once the the Operations Centre confirms that normal services are resuming. After a disruption it may take some time for trams to return to their scheduled times.

If you require assistance on a tram:

  • When appropriate, please contact the driver to make them aware of the issue
  • In an emergency, call police, fire or ambulance on 000
  • Our social media team may be able to assist. However, if the matter is urgent, please contact the driver and/or call 00 in the first instance.

Other information 

Tweets mentioning Yarra Trams, @yarratrams or #yarratrams are regularly forwarded to the appropriate department for their information. We do not reply to questions or comments that contain offensive language or are threatening in nature.

The social media accounts below are the official channels managed by Yarra Trams. Any other accounts using the Yarra Trams name or providing information about Melbourne's tram network are unofficial and operated by other parties.

Facebook

Like the Yarra Trams Facebook page for information about planned service changes, partnerships, safety campaigns and projects. 

Instagram

Follow  @yarratrams on Instagram for images of one of the largest tram networks in the world.

YouTube

Subscribe to the Yarra Trams channel to view videos related to our network and the history of Melbourne's trams.

LinkedIn 

Follow the  Yarra Trams company page for employment opportunities and corporate news.