Compensation for eligible passengers

Under our agreement with Public Transport Victoria (PTV), if our monthly network performance falls below set thresholds for service reliability (98 per cent) or punctuality (79 per cent), Yarra Trams will provide compensation to eligible passengers.

Eligible passengers are those who hold a myki pass valid for 28 days or more, and who have touched on on a tram, at least 10 days of the month.

If you are eligible, you will receive a credit on your myki equivalent to 1 Daily fare.

How to make a claim for monthly performance compensation

Monthly performance compensation claims can be made by completing the online form below or by calling PTV on 1800 800 007:

 

Compensation Form






 

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