Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Melbourne Art Trams
The E-Class tram has arrived on Route 86
Tram travel in extreme weather
Filming and photography
I have checked the Yarra Trams website and cannot see
Vacancies will be posted on our website. If there are no current
vacancies you can register for a job alert to advise you when we
open a vacancy:
Can I register and leave my CV for future
Due to the volume of applications we receive, we do not accept
speculative applications. We are committed to providing a positive
experience to all of our applicants and in order to do so we need
to keep the numbers to a manageable level.
I have seen a job advertised and I am interested. I
would like to know more about the role though. How do I get a copy
of the position description?
Position descriptions for Trainee Driver Customer Service and
Authorised Officer are available online.
For all other jobs, please email email@example.com
and we will send you a position description.
I have applied for a job but answered a question
incorrectly. Now I have received an email saying that I am
ineligible to apply. What do I do?
Some questions on our application form will make you ineligible.
If you have selected the wrong answer and been locked out, please
send us an email on firstname.lastname@example.org
and we will assist.
I have started an application but I have not completed
it. Now applications have closed and I cannot access that
application anymore to complete.
You must complete your application before the closing date. You
will receive reminder emails about incomplete applications, but if
you have not completed your application by the closing date then we
cannot accept your application.
I have started an application but cannot remember my
Please email email@example.com
and we will reset your password. You will then receive a new
password to log into your account. Once you log back into your
account, you will need to change the password to something you will
I have applied for a vacancy and have not heard anything
for several weeks. Is there something wrong?
Due to the number of applications we receive, the recruitment
process can take several weeks or months. Please be assured that we
will contact you with updates on the progress of your application
as quickly as possible. We thank you for your patience. We will
email an outcome on all applications, whether successful or
A job I have previously applied for and for which I was
unsuccessful is being advertised again. Can I re-apply?
For all of our vacancies, you must wait 12 months before
submitting another application.
I have been invited to attend an assessment centre, but
when I access my account to book a session, I cannot find any
spots. What do I do?
We coordinate interviews with managers. Occasionally due
to logistical reasons we need to make adjustments to our planned
schedule. Please check your account regularly for updates on the
availability of assessment.
I have been invited to an assessment and have gone
online to apply for a Vicroads Demerit Points check, but this will
not be sent to me for approximately 10 days. What do I do?
Online applications for the Vicroads Demerit Points check
will take 7 to 10 working days. However, if this will not suit, you
can obtain one over the counter by attending a local VicRoads
I have booked into an assessment centre/interview, but
can no longer attend. What do I do?
It's important for us to know that you cannot attend an
interview or assessment centre. If you find you cannot attend an
interview/assessment centre day for which you are booked, please
cancel your appointment on your account as soon as possible.
I have received an email advising that I was
unsuccessful for a job I applied for. How can I get more feedback
on my application?
If you would like feedback on your application, please send an
email to firstname.lastname@example.org
and we will call you back as soon as possible.
I have an interview scheduled but I am running late. Who
can I call?
It's important to be on time for your interview, as we have a
busy schedule to maintain. If you are running late, please call our
receptionist as soon as possible on 03 9619 3200.
I have completed the interview. Now what?
Depending on the role, processes may differ slightly. However,
once your interview is complete, the interviewing manager will
reconvene and review all interviews. If your application is
successful, a member of the recruitment team will be in touch with
further instructions, particularly related to an additional
interview or background checks (national police check, medical
test, references). If you are unsuccessful, you will receive an
email to advise you of the outcome.
I have received a job offer from Yarra Trams but I have
some questions to ask. Who should I call?
Please call the Advisor, Resourcing who is dealing with your
appointment. You should have been provided with their contact
details. If not, please email us at email@example.com