Latest service changes
Animals, bikes, surfboards and prams
Using trams in Melbourne summer
Heating on trams in Melbourne winter
Using accessible stops
Making your accessible journey
For our new users
City Circle Tram
On-the-spot Penalty Fares
Driving with trams
Facts & figures
International Customer Service Standards
Trams in Melbourne
Customer Charter and codes
Social media at Yarra Trams
Working around Yarra Trams infrastructure
Melbourne Art Trams
The E-Class tram has arrived on Route 86
Tram travel in extreme weather
Filming and photography
Authorised Officers (AOs) are employed by Yarra Trams to check
tickets, report offences, help during special events and provide a
high degree of customer service to ensure an informative, safe and
friendly environment for the travelling public.
We currently have approximately 170 officers, supervisors and
administrative staff. The average length of service in this team is
just over 14 years.
Authorised Officers are primarily based at five depots (Southbank, East Preston,
Essendon, Glenhuntly and
patrol the network from first to last tram seven days a week. They
report offences against the Transport Act, including behavioural
and ticketing offences.
The role offers a mix of outdoor work on the tram network, as
well as administrative office-based work.
To become an Authorised Officer, trainees must undergo extensive
training and must abide by a strict code of conduct. Once all
training courses have been successfully completed, trainees will be
authorised by the Victorian Government to carry out duties as set
out in the Transport (Compliance and Miscellaneous) Act 1983
Authorised Officers work on a roster with morning, afternoon and
evening shifts. They work around the network but usually start and
finish shifts at specific depots.
Under the code, Authorised Officers must:
Our human resources team screens applications for critical
elements relevant to the role, including:
- customer service experience
- drivers licence history
- agreement to our terms and conditions
- agreement to complete background checks
Unsuccessful applications will receive notification via email.
Candidates that meet the criteria are shortlisted to attend an
A verbal offer, followed by relevant paperwork and documents
pertaining to the offer is sent. The verbal offer will include
details of location, start date and who to report to on the first
This will include a company induction before the start of
Authorised Officers are required to successfully complete a
Certificate III in Public Transport Customer Service and
Authorised Officers initial training takes 6 weeks
(classroom based) and consists of:
Upon successful completion of the initial 6 week training period
trainees become authorised to work as an Authorised Officer.
On the job training continues and when all of the course
requirements have been completed, the trainees will be awarded with
the Certificate III in Public Transport Customer Service and
Compliance. Completion of the full course takes approximately
Due to the number of applications we receive, the recruitment
process can take several weeks. Please be assured that we will
contact you with updates on the progress of your application as
quickly as possible. We thank you for your patience.
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