Becoming an authorised officer

Being an authorised officer comes with responsibility. You need to balance the roles of upholding transport laws with customer service. Although you are a part of a team of more than 2170 dedicated staff in the Yarra Trams family that keep Melburnians connected on the world's largest tram network, your role is certainly in the public eye.

Before submitting an application, make that becoming an authorised officer is right for you.

Is being an authorised officer for me?

• Are you willing to work shifts including weekends, late nights, early mornings and public holidays?
• Are you willing to undertake and successfully complete a law enforcement course?
• Are you computer literate (Microsoft Office) and able to write reports?
• Do you enjoy helping people and interacting with the general public?
• Do you work well as part of a team?
• Can you follow procedures and instructions without cutting corners?
• Are you alert and able to pay attention to detail for long periods of time?
• Do you look out for the safety of others?

Am I eligible to apply?

You must:

• be an Australian citizen, permanent resident or have a visa that allows you to work in Australia
• have proven customer service experience
• not have any medical conditions such as heart disease or insulin dependent diabetes that may affect your ability to perform the role
• not have a criminal record
• not have any outstanding fines

If you have answered YES to all these, read on!

What training is provided?

Authorised Officers are required to successfully complete a Certificate III in Public Transport Customer Service and Compliance.

Authorised Officers initial training takes six weeks (classroom based) and consists of:

• customer service
• safety for you and passengers
• fares and ticketing
• product knowledge
• law and procedures as per the Transport (Compliance & Miscellaneous) Act 1983
• conflict resolution skills and dealing with difficult people
• working in teams

Upon successful completion of the initial six-week training period trainees become authorised to work as an authorised officer.

On the job training continues and when all of the course requirements have been completed, the trainees will be awarded with the Certificate III in Public Transport Customer Service and Compliance. 

Completion of the full course takes approximately 12 months.

What career opportunities are available?