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Being an authorised officer comes with responsibility. You need to balance the roles of upholding transport laws with customer service. Although you are a part of a team of more than 2170 dedicated staff in the Yarra Trams family that keep Melburnians connected on the world's largest tram network, your role is certainly in the public eye.
Before submitting an application, make that becoming an authorised officer is right for you.
You must:
Authorised Officers are required to successfully complete a Certificate III in Public Transport Customer Service and Compliance.
Authorised Officers initial training takes six weeks (classroom based) and consists of:
Upon successful completion of the initial six-week training period trainees become authorised to work as an authorised officer.
On the job training continues and when all of the course requirements have been completed, the trainees will be awarded with the Certificate III in Public Transport Customer Service and Compliance.
Completion of the full course takes approximately 12 months.